Course FAQs

Our most commonly asked questions

How often can I take a course?

Course content is available in your dashboard under My Courses after you have purchased it. Log in to your account to access the content at any time.

How do I access the membership resources available to me?

When a school joins with a membership, the main contact at the school will be given a username and password to access their member dashboard. They are also given the ability to add additional users at the school, helping them to share access and make the most of their membership benefits.

Do I need technical expertise to access the resources online?

Definitely not! We’ve made it really user friendly. If you have basic computer skills, we know you’ll feel comfortable navigating your way through the site. If you do have any problems, please feel free to contact us for assistance.

How will I know about the availability of the latest articles and Professional Learning?

We send members regular updates via email about our latest articles, featured topics, workshops and tips to help you make the most of a membership.

What do I do if I cannot find an article or a Professional Learning workshop that suits my needs?

We’re always here to help. Feel free to contact us to discuss your needs. If what you are after isn’t readily available we will consider adding this topic to our future content schedule. This way we can continue to grow our resources for all members.

Are the resources suitable for both primary and secondary schools?

Articles and videos are produced for both primary and secondary schools. While some will suit both, others will be labelled accordingly. Each month there will be new articles for both primary and secondary schools. All the resources available as part of the teacher Professional Learning are designed to suit needs for both primary and secondary staff.

What format do the articles come in? How will I share these with parents and others?

Each article is displayed as a blog on our website. It can also be downloaded as a PDF or a text file, to share with your parent community via your school newsletter, school website, Facebook page, or even as individual handouts to parents with a particular issue or concern.

How is the Helping Teachers Professional Learning delivered?

Members can choose to undertake various modules to suit their needs using the videos and handouts. The modules can be taken individually or as part of a group. Each module consists of a handout for teacher reading, a workshop activity with presenter instructions, and a video for group or individual viewing. There are also specific online programs specifically designed for graduate teachers, classroom teachers or school leaders.

What other support will I receive?

All members have access to full telephone support during business hours. We can help you to locate the information you need, provide assistance with technical difficulties and answer any questions you may have.