Customer Information

Cost and currency
All goods and services purchased within Australia attract the Australian Federal Government Goods and Services Tax (GST) of 10%. Purchases outside of Australia are exempt from GST. The total GST paid is shown in the Tax Invoice. All monetary values shown on this site are Australian Dollars (AUD).


The delivery costs for your order are calculated according to Australia Post costs and displayed when you check out. To ensure accurate delivery costs, please select your country on the checkout page. Every effort is made to process and despatch orders within seven working days of your purchase. Items will be sent via Australia Post.

Payment security

In order to protect your information we use 128-bit Secure Socket Layer data encryption method designed to secure the most sensitive information, when it is transported across the Internet. This encryption ensures that no outside party is able to decrypt your information.

Returns policy

If you are not completely satisfied with any item purchased from Parentingideas you may return it in a saleable condition within 14 days of the invoice date. We will promptly refund the cost of the materials returned. When returning items please include a copy of the invoice. Shipping and handling costs are not refundable. Defective items will be replaced or the purchase price (including shipping and handling) refunded.

Applicable law

This site is owned and maintained by Michael Grose Presentations Pty Ltd in the State of Victoria, Australia. These terms and conditions shall be governed by and construed in accordance with the laws of the State of Victoria, Australia. State and Federal Courts located in Victoria shall have exclusive jurisdiction to hear and determine any action at law or in equity arising out of or relating to these terms and conditions.


The Parentingideas site and its contents are subject to copyright. The copyright is owned by Michael Grose Presentations  Pty Ltd - ABN: 83 094 167 941, or in the case of some material, a third party.

You may view this site and its contents using your web browser and electronically copy and print hard copies of parts of this site solely for personal, non-commercial use, unless stated otherwise on specific articles. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content of this site is strictly prohibited.


This site may include registered trademarks, and other trademarks that are otherwise protected by law. Except as expressly authorised, the use or misuse of any of these trademarks is strictly prohibited.


The information contained on this website is provided by Parentingideas in good faith. The information is believed to be accurate and current at the date the information was placed on this website. Every effort is made to ensure that the material on this site is accurate and up to date. However, Parentingideas does not guarantee or warrant the accuracy, completeness or currency of the information provided.

Neither Parentingideas, nor its affiliates, directors, officers, employees, agents, contractors, successors or assigns will be liable for any damages whatsoever arising out of, or in any way related to, the use of this site and any other site linked to this site. This limitation applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information.


Parentingideas cannot guarantee that any file or program available for download and/or execution from or via this site is free from viruses or other conditions which could damage or interfere with data, hardware or software with which it might be used. You assume all risk of use of all programs and files on this site, and you release Parentingideas entirely of all responsibility for any consequences of its use. However every possible effort is made to prevent viruses from occurring.


Please see our privacy policy.

Complaint handing and dispute resolution

We are committed to providing our customers complete satisfaction. If you are not satisfied with any level of service that you have been provided please call us on +61 3 5983 1798 or email us at